How do you provide a great user experience? According to Ricardas Jascemskas, it takes a combination of support, social media and community management activities. Ricardas is a communications manager working with Nordcurrent’s social media, PR, community management and support activities, and is responsible for the constant and clear communication with players in a variety of forms.
At Casual Connect Europe, Ricardas shared the Nordcurrent teams’ ideas about direct communication with players and some of their best practices. One of the important points Ricardas makes is “everyone loves free stuff” so when things go wrong, “even if it’s not our fault, we may give some free gifts for the lost time.” In the constant search for ways to encourage connections with players, Ricardas suggests, “A screen shot is easy; ask for them from players.”
To learn more about Ricardas’ perceptions about developing a great user experience, watch this video of the full session.
For an more information about Ricardas, click here.
Catherine Quinton is a staff writer for www.gamesauce.org. Catherine loves her hobby farm, long walks in the country and reading great novels.